The approximate processing time is 2 business days. However, the team is always available to try and get your approval as quickly as possible. So relax, as soon as Motok's response is available, you will be notified so you can proceed with renting your motorcycle!

Once you rent your motorcycle, you'll need to schedule a day to pick it up. Therefore, it's important to check the available dates. Everything will depend on the manufacturer's fleet availability. So, stay calm, you'll be able to pick up your motorcycle as soon as possible! On the day, remember to bring your driver's license to verify your identity.

Not all of them. But rest assured, all motorcycles in the Motok fleet undergo constant preventative maintenance before being assigned to someone. This ensures you have access to a motorcycle in perfect condition. Furthermore, if your plan is the "Minha Motok" plan, you will receive a brand new motorcycle to use for two years, which is the duration of this plan.

You only need a valid driver's license in category A, that is, specifically for motorcycles. In addition, your license must have fewer than 30 points. Furthermore, even if you have a negative credit history, Motok gives you the opportunity to rent a motorcycle to work. Therefore, there is no credit check (Serasa), proof of income, or similar requirements.